.channel-icon{
  width:28px;
  height:28px;
  border-radius:9px;
  background:#fff;
  border:1px solid #e8ebf0;
  font-size:14px;
  box-shadow:0 2px 6px rgba(15,23,42,.05);
}
.channel-icon img{width:18px;height:18px;display:block}
.channel-icon.email{color:#64748b}
.channel-icon.webchat{color:var(--teal);font-size:21px;font-weight:800}
.conversation-channel{width:36px;height:36px;border-radius:12px;flex:0 0 36px;display:grid;place-items:center}
.conversation-channel img{width:23px;height:23px}
.ai-route{display:grid;grid-template-columns:1fr auto;gap:12px 20px;padding:18px;border:1px solid #cfe9dc;border-radius:16px;background:#f4fbf7}
.ai-route>div{display:flex;flex-direction:column;gap:4px}.ai-route small{color:var(--muted);line-height:1.45}
.ai-route .switch-line{display:flex;align-items:center;gap:8px;align-self:start;font-weight:700;color:#216b3b}.ai-route .switch-line input{width:18px;height:18px;accent-color:#45ad37}
.ai-route>label.full{grid-column:1/-1}